Shipping policy
Last updated: 18 August 2026
Every Ampel order ships with full tracking, free, anywhere in the United Kingdom.
How we work
Ampel pieces are made to order. We do not hold shelves of stock in a warehouse. Your piece is brought in specifically for your order, then individually checked and hand-packed here in the North West of England before it goes out to you.
This takes longer than buying from a retailer shipping out of a fulfilment centre. It is also why we can keep the range distinctive and the pricing direct.
Delivery times
| Stage | Time |
|---|---|
| Preparation and dispatch | 5 to 19 days |
| Royal Mail Tracked 48 | 2 working days |
| Total | 7 to 21 days |
You will receive a confirmation email with your Royal Mail tracking number the moment your parcel is dispatched.
Preparation begins on the next working day for orders placed at weekends or on UK bank holidays.
These are estimates, not guarantees. Delays caused by couriers, customs or severe weather sit outside our control, but we will always help you chase a parcel that is running late. If your order has not arrived within 30 days of purchase, you are entitled to cancel it for a full refund.
Shipping cost
Free tracked delivery on every UK order. No minimum spend.
Tracking
Every order ships with Royal Mail Tracked 48, which gives you real-time tracking through to delivery.
If your tracking has not updated for more than 7 working days after dispatch, email support@ampeljewellery.com with your order number and we will investigate.
Lost or damaged parcels
If your parcel arrives damaged, or is confirmed lost in transit, contact us at support@ampeljewellery.com and we will send a replacement or issue a full refund at no cost to you. Your order is our responsibility until it reaches you.
Please check your delivery address is correct at checkout. We cannot be held responsible for parcels delivered to an address entered incorrectly, though we will always do what we can to help.
Cancelling your order
You can cancel your order at any point before dispatch for a full refund, including the cost of delivery. Email support@ampeljewellery.com with your order number.
You also have 14 days from the day you receive your order to change your mind, under the Consumer Contracts Regulations 2013. See our Refund Policy for how returns work.
Taxes and duties
The price you see at checkout is the price you pay. There are no additional charges on UK orders.
Contact
SILKSEEKER LTD, trading as Ampel 45 Tewkesbury Close, Middlewich, Cheshire, CW10 9HT, United Kingdom Email: support@ampeljewellery.com
We aim to reply to all enquiries within one working day.