Refund policy

Last updated: 7 August 2026

This policy applies to orders placed at ampeljewellery.com with SILKSEEKER LTD (trading as Ampel).

30 day guarantee

We stand behind every piece we sell. If your ring breaks or develops a fault within 30 days of delivery, we will replace it free of charge.

To start a claim, email us at support@ampeljewellery.com with your order number and a photo of the issue.

Your right to cancel

If you are a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving it, for any reason at all. You then have a further 14 days to send the item back to us.

We go further than this. You can return any unworn item in its original condition within 30 days of delivery for a full refund.

To cancel or return, email support@ampeljewellery.com with your order number. We will confirm the return address before you send anything back. Please do not return items without contacting us first, as we cannot process returns that arrive unannounced.

Unless the item is faulty or we sent you the wrong thing, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot refund items that do not reach us.

Damages, faults and wrong items

Please check your order as soon as it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us straight away at support@ampeljewellery.com with your order number and photos.

We will send a replacement free of charge. In most cases you will not need to return the original item, and we will confirm this when we respond.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to reject faulty goods within 30 days for a full refund.

Exchanges

Wrong size? Changed your mind on the finish? Get in touch and we will sort it.

Email support@ampeljewellery.com within 30 days of delivery and we will confirm the return address for your location. Once your item is on its way back to us, we will send out the replacement. If there is a price difference, we will either refund it or send a payment link for the balance.

Items must be unworn and in their original condition to be exchanged.

Refunds

Once we receive and inspect your return, we will email to confirm the outcome and issue your refund to the original payment method.

Refunds are processed within 5 business days of us receiving the item, and always within 14 days as required by law. Your bank or card provider may take a few additional days to show the money in your account.

If your return is refused, we will explain why and return the item to you at no cost.

What we cannot accept

  • Items that have been worn, resized, altered or damaged after delivery
  • Personalised or engraved pieces, unless they are faulty
  • Items returned more than 30 days after delivery
  • Items returned without contacting us first

Contact

SILKSEEKER LTD (trading as Ampel) 45 Tewkesbury Close, Middlewich, Cheshire, CW10 9HT, United Kingdom Email: support@ampeljewellery.com

If we cannot resolve a complaint between us, you can also use the Citizens Advice consumer helpline for free independent guidance.